Legal information · IGT MOTORS S.A.C.

Terms and conditions

Version 1.0 · updated on November 10, 2026

This translation is provided for information only. In case of any discrepancy, the Spanish version prevails. View the Spanish version

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1. Supplier identification

2. Use of the websites

The websites igtmotors.com.pe and shop.igtmotors.com.pe provide information about vehicle gas conversion products and services. By using them you accept these terms. The trademarks, logos, photographs and content belong to the IGT Motors Group or to their respective owners and may not be used without authorization.

3. Who consumer rules apply to

Ley 29571 (Código de Protección y Defensa del Consumidor, the Peruvian Consumer Protection Code) protects those who buy as consumers: a person who acquires the product as its end user, outside a business or professional activity, and a micro-entrepreneur who buys products unrelated to their line of business and is at an information disadvantage with respect to the supplier. If you buy for your business activity (for example, a workshop that buys kits to install them for its customers), the sale is governed by the accepted quote, these terms and the civil and commercial laws of Peru. In both cases we handle your complaints through the same channels.

4. Product information and suitability

Descriptions and specifications correspond to the manufacturer's information. Images are for illustration purposes and may show minor differences in color or presentation. The compatibility of each kit with a vehicle must be confirmed by a sales advisor or a specialized workshop before purchase. We are responsible for the suitability and quality of the products: what you receive must match what we offered in the quote, in advertising and in the product information (articles 18 and 19 of the Code).

5. Quotes, prices and currency

• The store does not publish prices or take payment online: the cart is a quote request sent via WhatsApp to a sales advisor.
• Each quote states the total price, including applicable taxes, the currency (soles or US dollars), its validity period, the delivery conditions and the warranty.
• If the quote is in US dollars, it will also state the price in soles and the exchange rate accepted for payment, and you may pay in dollars or the equivalent in soles, as you choose (article 6 of the Code).
• The purchase is completed when you accept the quote and the payment or the agreed conditions are confirmed. You will receive the corresponding electronic payment receipt.

6. Direct import simulator

The direct import simulator shows reference prices in US dollars (USD), which are not contractually binding. The pre-order generated in the simulator is sent via WhatsApp to an advisor and does not constitute a purchase: the final conditions are those of the quote confirmed by the advisor.

7. Installation

The conversion must be carried out by a specialized and certified workshop, following the manufacturer's technical instructions. You can find partner workshops on the workshop map.

8. Warranties

The Code recognizes three types of warranty (article 20), which apply in this order:

• Legal warranty: the one imposed by a law or regulation, without which the product cannot be sold. It is deemed included in the purchase even if it is not mentioned, and it cannot be waived by agreement.
• Express warranty: the one we expressly offer in the quote, on the payment receipt, on the label or in the product's advertising.
• Implied warranty: even if nothing has been said, the product must be fit for the foreseeable purposes and uses for which it is bought.

The term and conditions of the commercial warranty for each product are confirmed by the advisor in the quote and stated on the payment receipt. The time a repair under warranty takes does not count toward the warranty period and, if the product is replaced, the warranty period starts again (article 22 of the Code). To make a warranty claim, contact our technical support team with the payment receipt and a description of the problem.

We are not liable for damage resulting from a fortuitous event or force majeure, the decisive act of a third party or the user's own imprudence (article 104 of the Code), such as installation by non-specialized personnel, improper use or failure to follow the installation, use or maintenance instructions.

9. If the product is faulty

If the product has a manufacturing defect, is not fit for its intended use or does not match what was offered, you are entitled, as the case may be, to the repair or replacement of the product or to a refund of the amount paid (article 97 of the Code). Write to us with the payment receipt and a description of the problem and we will inspect the product.

10. Exchanges, returns and right to restitution

Peruvian law does not establish a general right of withdrawal or cooling-off period for distance purchases: a completed purchase can only be undone in the cases provided for by the Code or agreed with you. These are:

• Faulty product or product different from what was offered: sections 8 and 9 apply.
• Right to restitution (articles 58 and 59 of the Code): if a supplier uses aggressive or misleading commercial methods (harassment, coercion, undue influence, fraud, changing the conditions without your consent, unsolicited insistence), the consumer may undo the contract and recover the amount paid within 7 calendar days from the date of the contract or from receipt of the product, whichever is later. To do so, the consumer must give verifiable notice and return the product. This right cannot be waived.
• Voluntary exchanges: outside those cases, the exchange or return conditions we offer for each purchase are stated in the quote. They do not apply to products that have been installed, used or made to the customer's specifications.

Nothing in this section limits the rights that the Code grants you as a consumer.

11. Claims, complaints and Libro de Reclamaciones

We have a virtual Libro de Reclamaciones (complaints book), available on this website and in the store. In it you can file:

• Reclamo (claim): your dissatisfaction with a product we sold or a service we provided.
• Queja (complaint): your discontent with the customer service you received, or another dissatisfaction not directly related to the product or service.

When you file it, you receive a copy of your Hoja de Reclamación (complaint form). We will reply in writing, to the email or postal address you indicate, within no more than fifteen (15) business days, which cannot be extended (article 24 of the Code and the Reglamento del Libro de Reclamaciones). You do not need to have paid for the product for us to handle your claim. You can also write to us via WhatsApp (+51 936 381 452) or by email at filipe@igtquantum.com.br.

12. Indecopi

Filing a claim or complaint in the Libro de Reclamaciones is not a formal accusation and does not prevent you from going, at any time, to Indecopi, the Peruvian consumer protection authority, or to any other competent authority. You can file your claim with Indecopi through its citizen service channels.

13. Personal data

The processing of your data is governed by our privacy and personal data policy and the cookie policy.

14. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Peru. If you are a consumer, you may go to Indecopi or to the courts that are competent under the law; nothing in these terms limits that right. For sales between businesses, unless otherwise agreed in the quote, the parties submit to the courts of Lima.